livehelperchatLive Helper Chat - live support for your website. Featuring web and mobile apps, Voice & Video & ScreenShare. Supports Telegram, Twilio (whatsapp), Facebook messenger including building a bot.

livehelperchat

Open-source live chat platform enabling businesses to provide real-time customer support directly on their websites. Supports multiple communication channels including voice, video, screen sharing, and integrations with popular messaging platforms like Telegram, WhatsApp, and Facebook Messenger.

Key Features

• Multi-Channel Support: Integrate with Telegram, WhatsApp, Facebook Messenger, Discord, Viber, and more from a single dashboard
• Voice & Video & Screen Sharing: Powered by Agora or Jitsi for high-quality real-time communication
• AI-Powered Chatbot: Build intelligent bots with integration capabilities for ChatGPT, Ollama, Gemini, and Dialogflow
• Mobile Apps: Native iOS and Android applications for on-the-go support management
• Scalable Architecture: Proven to handle over 10,000 chats per day with multiple concurrent operators
• REST API & Webhooks: Extensive integrations available including Elasticsearch, AWS S3, and background workers

Use Cases

• E-Commerce Support: Provide instant assistance to customers during shopping with video consultation capabilities
• SaaS Customer Service: Manage support tickets across multiple communication channels from a unified platform
• Lead Generation: Deploy AI chatbots to qualify and engage prospects automatically
• Technical Support: Enable screen sharing and voice calls for complex troubleshooting
• Enterprise Support: Handle high-volume support operations with multiple agents and detailed analytics

Who Is It For

Web businesses, SaaS companies, and enterprises seeking a self-hosted, feature-rich alternative to commercial live chat solutions. Ideal for organizations prioritizing data privacy, customization, and integration flexibility.